Refund policy

repare your store for EU right of withdrawal

Of course! Here's the updated draft with the full list of common EU withdrawal exemptions:

Right of Withdrawal – EU Customers

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.

How to request a return or cancellation Start your request through your customer account: https://shopify.com/60409970760/account

Return window You have 14 days from the date you receive the last item in your order to notify us of your withdrawal. Once you have notified us, you must return the items within 14 days.

Refunds Once we receive your returned items, we will refund the full price of the products plus the standard outbound shipping cost. Refunds will be issued within 14 days of receiving your return. We will use the same payment method you used for the original order.

Return shipping The cost of return shipping is your responsibility.

Exemptions The right of withdrawal does not apply to:

Personalised or custom-made items — unless the personalisation contains an error made by us

Perishable goods (e.g. food, flowers, or items with a short expiry date)

Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery

Sealed audio, video, or software products if unsealed after delivery

Digital content that has been accessed or downloaded, where you agreed to waive your withdrawal right at the time of purchase

Goods that, after delivery, have been inseparably mixed with other items

Newspapers, periodicals, or magazines (except subscription contracts)

Goods made to order to the consumer's specifications